Do we have somebody here who works @ Ford Dealership, Update problem F150 2021

[Kent]

Hello  a friend called me and asked if I can help him with that, they have a ford dealership in germany. They want to update a F150 but its not connecting, with others there is no problem. He think its maybe because of the consumer data agreement that is not signed and he is not able to do that over germany. Can somebody here help him out with this?

[gt350shelb]

send  me vin and i will look

[C6ZZGT]

Hello  a friend called me and asked if I can help him with that, they have a ford dealership in germany. They want to update a F150 but its not connecting, with others there is no problem. He think its maybe because of the consumer data agreement that is not signed and he is not able to do that over germany. Can somebody here help him out with this?

I do but i`m not sure what you are asking.

[Kent]

The Car doesnt make the automatic updates over wifi. Maybe it has to do with the consumer data agreement which isnt active yet?