Here's my purely anecdotal experience regarding FoMoCo dealers in my area. And yes, I understand about the Covid fallout, employee and parts shortages, etc.
The nearest Lincoln dealer to me in San Diego area is a Penske store, where I bought our Navigator Black Label new in 2019.
Aside from a minimal re-do of the showroom and small waiting area, it's your basic 1980s' looking store.
The service bays are all outside, with minimal cover. And there is almost always a week or so wait to get an appointment. Then, on appointment day, you drop it off and hope to see it again in an unknown of days. The service writer literally told me to take my Nav to a big Ford dealer, as I'd have better luck getting it in there. All I wanted was to have the transmission looked at, because of hard shifting that just started occurring.
So, I took it to my local Ford dealer, and the experience there was even worse than at the Penske store. The Ford service writer told me flat out that it'd be TWO MONTHS before he had an available transmission tech to look at the vehicle. I of course said No Thanks and eventually took it back to Penske Lincoln. After a three week wait, with my Nav sitting in their holding lot collecting dust, they finally had a tech open and quickly deduced the problem as just needing a software reboot to fix. He did that, and it's been trouble free ever since.
The "Black Label" special service and treatment is virtually nonexistent at this store, and IF they even have a loaner car for you, it will literally be one of the same three pieces of crap base-model Lincolns with over 50,000 miles on them. The last one I got wasn't even washed and had less than a quarter-tank of gas in it.
The overall look of the place is like a second-rate used car lot. Really disappointing for the Lincoln brand and the Penske brand both.
When I purchased our Navigator, that meant Lincoln "conquested" me from other brands. That's what they try their hardest to do....hence the supposed Black Label special perks. I'd never owned a Lincoln in my life. Now, I'm looking elsewhere for its replacement.
Farley is making major blunders. And yes, I understand a fair amount about the challenges of car companies and dealers. But, I don't think his vision is a very good one.
BTW: The second-nearest Lincoln dealer to me is about 50 miles away. Come on, guys...this is Southern California, not the Southern Hemisphere!