SAAC Forum Members
Recently, I have purchased several items from members on this site. I bought something from Bob Gaines and the whole process was perfect. Better than expected item, easy to work with, Item was packed very well and it was a great transaction. Thanks Bob
THen I purchased another Item from a member and in short - He has my money and the shipping has been a complete mess. No sense of urgency, No dicussion on how to resolve the issue of missing parts from a crushed box - nothing.
I bring this to remind everyone on how this works:
1. Buyer - Purchase an Item and pay promptly - period - whether its PaYPAL friends/family, Postal money order, or other methods
2. Delivery of Item - Shipping is expensive today so agree on the approach ( size, weight, insurance while packaging) , insurance is expensive and most importantly.... PLEASE pack it likes its your own PROPERTY
3. Sellers and Shipping Problems : Sellers do the business with USPS, UPS, Fedex and others. The buyer has no recourse because seller owns the process/insurance/item recovery. A buyer cant really do the leg work cause the seller has the tracking receipt, common sense
4. Urgency - you have the buyers money, the buyer did not recieve the promised goods.....so move on a resolution and not when its convient for you the seller
5. My rule of thumb : if a 200 pound man can't stand on the box then all bets are off - Period. Remember, once a seller takes the buyers money that property is now the buyers....not the sellers. So treat it like its yours when completing the delivery. USPS/UPS/FEDex will screw it up its not a question of how but when. And this whole insurance stuff is just a big scam....so pack well.
I am going through a situation right now that is just void of common sense. The member might read this which I hope he does. Please don't tell me that you packed it well when the box is split open and half the parts are missing....its really insulting.
Thanks for listening to my rant. More to follow - trust me
And pay attention to the shipper's advice. We had a family member who decided to pack glassware in a box. They hardly packed it at all, just some newspaper between each plate and things like that. When they took it to the local pack-it-Ship-it place, the shipper took one look in the box and said "For $X we will pack this with bubble wrap and packing peanuts so it should make the trip". Our family member refused. Then complained when most of the contents showed up at the destination, broken.
What did you buy?
How much was it?
What was missing or broken?
Did you pay for shipping insurance?
Do you have photo's of the box damage?
Without facts your post becomes a strawman argument.
I will address these concerns like my EX BOSS would:
"I bring this to remind everyone on how this works:
1. Buyer - Purchase an Item and pay promptly - period - whether its PaYPAL friends/family, Postal money order, or other methods.
Yes pay as fast as you can...As far as PAYPAL FRIENDS AND FAMILY goes....I know SAAC people claim to all be one happy family, and now one would rip off anybody, BUT....using F&F you are asking to be ripped off. YOU HAVE NO RECOURSE. YOU BOUGHT IT. AND STILL MIGHT NOT HAVE IT.
2. Delivery of Item - Shipping is expensive today so agree on the approach ( size, weight, insurance while packaging) , insurance is expensive and most importantly.... PLEASE pack it likes its your own PROPERTY
Yes we all hope people will pack well, I used to sometimes pack vintage stereo equipment and learned from the best at AudioClassics.com. BUT I have received turntables where a box just big enough was used with no prep handpicking material...Strange some have arrived in good condition. Example" GLASS can break, heavy metal like shifting rods, highly unlikely will get damaged...THINK like you have common sense.
3. Sellers and Shipping Problems : Sellers do the business with USPS, UPS, Fedex and others. The buyer has no recourse because seller owns the process/insurance/item recovery. A buyer cant really do the leg work cause the seller has the tracking receipt, common sense
Every seller should supply a tracking number, my 2 cents. I don't know about all, but all mailing systems have an attitude and are not dependable. US mail especially.
4. Urgency - you have the buyers money, the buyer did not recieve the promised goods.....so move on a resolution and not when its convient for you the seller
Reason for DO NOT USE F&F with PayPal. Yes ship ASAP, I tend to box up when item is for sale.
5. My rule of thumb : if a 200 pound man can't stand on the box then all bets are off - Period. Remember, once a seller takes the buyers money that property is now the buyers....not the sellers. So treat it like its yours when completing the delivery. USPS/UPS/FEDex will screw it up its not a question of how but when. And this whole insurance stuff is just a big scam....so pack well."
Yes. Perfect, pack well...Do not just place a part in a box, when if falls down a flight of stares, the momentum will possible bend, or break it.
My opinion, "The Ride" can and is pricey, but parts can be overpriced, do you really need to charge shipping for a 5,000.00 part that you probably got for $35.00? NO, and MAYBE in some instances. (example, a steering wheel, for the box size and the actuall cost, it just might sell faster if you offer free shipping.) LAST but not LEAST....DONOT TAKE AN ITEM TO A PACK AND MAIL, adds to cost to ship, there are many dirty secrets, example, they pack like SHOOT.
One man's opinion.
Remember - there is no Free Shipping! An items price may include shipping but it will be at the cheapest rate the seller can find. The smaller/lighter the box the cheaper the rate so seller has an incentive to pack poorly if he's eating the shipping. Unless it specifically states insurance included it won't be until you pay extra. I always get paid by a US Postal Money order. When it arrives I go to the PO to cash it and mail the item at the same time.
Another thing to consider is not putting payment into your account before shipping an item because something could happen to you before the item gets sent, like you die for whatever reason. I usually go to FedEx or wherever and send the item then go to my car and take a picture of the receipt and send it to the buyer and then tell PayPal to send the money to my account or go and cash the check. If I'm expecting payment by mail or I'm going to pay someone money once I receive something I would leave instructions with my wife how to handle things if I was going to leave town before a transaction was completed, that way I tried to cover all situations to the best of my ability.
Roy
Joe,
This is what I do:
1-Never ship anything until the funds clear!
2-I always ship with the full insurance cost the buyer paid for the item.
3-I always over pack with bubble wrap/peanuts/etc. Small items, or fragile items get double boxed.
4-Take pictures. Text (or email) the proof of the paid shipping with the tracking.
5-Always answer questions fairly, accurate, and with kindness to any buyers concerns.
6-I always sell with the disclosure "SOLD AS-IS' in bold caps.
7-Yes, there are jerks, scammers, and idiots who are annoying...it happens. This is why I refer back to the first comment.
Quote from: crossboss on March 20, 2023, 04:47:22 PM
Joe,
This is what I do:
1-Never ship anything until the funds clear!
2-I always ship with the full insurance cost the buyer paid for the item.
3-I always over pack with bubble wrap/peanuts/etc. Small items, or fragile items get double boxed.
4-Take pictures. Text (or email) the proof of the paid shipping with the tracking.
5-Always answer questions fairly, accurate, and with kindness to any buyers concerns.
6-I always sell with the disclosure "SOLD AS-IS' in bold caps.
7-Yes, there are jerks, scammers, and idiots who are annoying...it happens. This is why I refer back to the first comment.
Scott, Yes as a buyer I pay promptly, I aways ask how the shipping will be setup and I stated three times to please ship it properly. I also look at an item and if for example its a hood trim molding I will usually send my own shipping tube/box at my cost with the return label back to me. Some of this stuff is so rare its hard to replace so I try really hard to make it super easy. So, you know me weve been doing this a while. Its the sense of urgency, and the obvious pictures from the post office that show it was not packed well...thats all. Take care of it, you have the buyers money....so resolve the issue. Treat a buyers experience how you would want to be treated....thats all. Maybe I'm crazy but I do expect more out of Forum members...this aint FB or craigslist
Quote from: Bossgold on March 20, 2023, 05:28:03 PM
Quote from: crossboss on March 20, 2023, 04:47:22 PM
Joe,
This is what I do:
1-Never ship anything until the funds clear!
2-I always ship with the full insurance cost the buyer paid for the item.
3-I always over pack with bubble wrap/peanuts/etc. Small items, or fragile items get double boxed.
4-Take pictures. Text (or email) the proof of the paid shipping with the tracking.
5-Always answer questions fairly, accurate, and with kindness to any buyers concerns.
6-I always sell with the disclosure "SOLD AS-IS' in bold caps.
7-Yes, there are jerks, scammers, and idiots who are annoying...it happens. This is why I refer back to the first comment.
Scott, Yes as a buyer I pay promptly, I aways ask how the shipping will be setup and I stated three times to please ship it properly. I also look at an item and if for example its a hood trim molding I will usually send my own shipping tube/box at my cost with the return label back to me. Some of this stuff is so rare its hard to replace so I try really hard to make it super easy. So, you know me weve been doing this a while. Its the sense of urgency, and the obvious pictures from the post office that show it was not packed well...thats all. Take care of it, you have the buyers money....so resolve the issue. Treat a buyers experience how you would want to be treated....thats all. Maybe I'm crazy but I do expect more out of Forum members...this aint FB or craigslist
Joe,
I absolutely agree. When I buy stuff (like you) I/we expect to be treated as if we are long time friends. Unfortunately 'some' people don't give a $hi! and take the money and run. We would expect members on here (and the Boss site) to be upstanding guys. I do hope in your situation it gets resolved!
This might be off topic. For saving on shipping cost. I ship everything through www.Pirateship.com Sometimes savings over 50% from UPS site quote. Just sent a Toploader in a wood box weighing 140lbs from Ca. to Mn. Was $127 including insurance.
Was recently told by the UPS clerk that I can buy as much insurance as I want, but unless they pack it, it isn't valid!!! news to me?
Quote from: 68blk500c on March 21, 2023, 08:35:02 AM
Was recently told by the UPS clerk that I can buy as much insurance as I want, but unless they pack it, it isn't valid!!! news to me?
I think it's been that way for some years. Within the last 7 years, my family member refused to allow the store to repack their poorly packed glassware. Then they were not able to purchase insurance for breakage. The family members actions resulted in most everything in the box, broken. And no coverage as they assumed the liability when they refused to pay the few $ for the UPS store to pack correctly.
In 1971 we had to move twice within some 14 months. Dad had returned from Nam, been assigned to Montana where we were for just over a year. Then on to the Pentagon. We had stored boxes of stuff like Christmas decorations in the basement. Never unpacked from the late December move to Montana. the moving company said they had to repack to insure the stuff. Hey, the government is paying for the move, knock yourselves out. They got new boxes and packing papers, opened each of the old boxes, removed the contents, carefully unwrapped and often just wrapped it back up and placed into their box. Part of the process was to make sure the prior move hadn't busted stuff that they would then be on the hook for.
Still waiting......
What did you buy?
How much was it?
What was missing or broken?
Did you pay for shipping insurance?
Do you have photo's of the box damage?
Without facts your post is a strawman argument.
Who is sold you the piece in question?
Years ago there was a guy in Hemmings, Alex Takasian (sp?) he would advertise all these parts from cars he was obviously taking apart to sell in bits
I bought a trunk lid and a front fender. We are talking easily 30 years ago so you can imagine how pissed I was to remember his name to this day
The items arrived in deplorable/unusuable condition. Packing couldn't be less secure. I can't imagine for the life of me how they could be so damaged. I reported it (was so obvious anyway) to the driver and a refund was give. TO ALEX
I finally found out his father worked at a law firm and called there. I got my refund.
I feel for you. I was more angry that original decades old rust free parts were destroyed by sheer laziness. I hope you get sorted
Peter
Whenever I ship I take the attitude that if something arrives damaged, we both lose and something desirable is lost forever.
That and communications and honesty is essential.
I'm not a power seller on eBay but have always had 100% feedback and zero issues.
As a buyer, I won't buy from someone that can't communicate and assure me of good packing/shipping.
I've actually sent buyers photos of items being packed step by step for expensive and delicate items.
It's not rocket science but it does take some time and effort to do it right. I've gone as far as buying foam for packing delicate items. If it's about a quick buck and throwing something in a box, you are asking for trouble.
Quote from: Bigfoot on March 21, 2023, 09:23:26 PM
Who is sold you the piece in question?
March 3rd - Payment made via PayPal friends and Family
March 9 th - package scanned Florida
March 16th - physically drove to Post office to retrieve packaged. Shipped 18 lbs arrived 9.8 lbs. Video tape and Pictures of Postal Employee opening the crushed package. Documented opening so there is no issue as to were the package contents went after leaving the Post Office
March 18th - Phone call made to seller. Phone call ended
March 19th - Text sent by seller regarding short call
March 21 st - Claim filed with Post office - seller files claim Buyer has no timeleine resolution
I am documenting the crap out of this cause I don't want people to think I'm just a newbie here ( yes I have only made 3 posts to SAAC forum). I have met many of the same Forum members on the Boss Registry where I have been a member since 2012(1038 posts).
I have not disclosed the Forum member yet because I am waiting on Due process and a resolution. If it happens that I get all of my money returned before 30 days is up then I'm good....cause let me be honest - you will rarely get a timely insurance/claim resolution from any of these shippers - USPS, UPS or FEDex. If this drags on then its going to get difficult to reslove the outcome for both seller and buyer. Seller has everything....This is about accountability and reputation. Reslove it by giving a timeline and if not reasonable return money and request damaged items back.
Buyer - My responsibility in this process was to Pay Promptly on agreed price and shipping charges.
Seller - Seller's responsibility was to describe item correctly with transparacy, Package item correctly and consideration(dont be lazy its the buyers property), create label and ship promptly, maintain shipping charges/insurance if any as promised, and if there is an issue resolve it with the buyer. 95 % of the time this works and I have had great experiences meeting the sellers both online and attending events like Carlisle and Boss nationals. So lets see what happens here....hopefully soon.
Costco, Amazon, Nordstroms, and many others has this figured out...the customer experience is a long term partnership- hopefully
Quote from: rhjanes on March 20, 2023, 09:42:21 AM
And pay attention to the shipper's advice. We had a family member who decided to pack glassware in a box. They hardly packed it at all, just some newspaper between each plate and things like that. When they took it to the local pack-it-Ship-it place, the shipper took one look in the box and said "For $X we will pack this with bubble wrap and packing peanuts so it should make the trip". Our family member refused. Then complained when most of the contents showed up at the destination, broken.
I bought a McIntosh MC 2255 power amp, glass faceplate, the guy insisted on UPS store, to which they packed it....Arrived smashed...UPS insurance said, not packed in the correct box, and no packing material. The seller had to call UPS and tell them that THEY were the ones that packed it.....LOL
COVERED! FULL PAYMENT TO ME AND GOT TO KEEP IT.
USE COMMON SENCE
TO add on the sub-subject:
If you have a wood steering wheel for sale for 5,000.00 and the person offers you the full amount, but include the shipping, and you dont take it, well....I stop now. Hahahahaha
A little different for me- I package, pay for shipping, and when the buyer receives and inspects, he then pays me in full for the item and shipping. I also take personal checks :) I know, sounds trusting in this day and age, but I have never been burned. It helps to vet your buyer and be confident in their integrity. I look at it this way, if the buyer has a legitimate gripe, I'm going to refund them anyway.
Quote from: OldMil on March 23, 2023, 11:33:56 AM
A little different for me- I package, pay for shipping, and when the buyer receives and inspects, he then pays me in full for the item and shipping. I also take personal checks :) I know, sounds trusting in this day and age, but I have never been burned. It helps to vet your buyer and be confident in their integrity. I look at it this way, if the buyer has a legitimate gripe, I'm going to refund them anyway.
@OldMil - I have never really had a problem in the past either...But there is always a 1st. Seller owns the shipping service and controls refund. THat is why lately I have started to email or priority mail the shipping labels directly to the seller when possible/convenient.
Vetting a buyer is easy, you either get the agreed upon full amount(price/shipping cost) or not. Its vetting a seller which really starts with the shipment process/communication. Its when there is a problem do you find out how well you really vetted a seller. And then you need as the buyer to decide what is a reasonable solution both from a money and time spent standpoint
Anecdotal story: I sold a set of nice wheels this week, on eBay. I shipped them via UPS.
I paid for UPS insurance, which more than covered the replacement cost.
I packed the wheels super carefully, in sturdy boxes that previously held the new wheels I replaced these with.
I always over-tape by at least 50%, until I am confident that anything short of a rabid honey badger can't tear-apart the boxes.
This time, I paid the UPS store myself and was charging the buyer the full shipping cost. (Other times, I have the buyer talk to the UPS store I'm at, and have him pay them with his card.)
These boxes weighed 50 pounds each. Total charge: $416 to ship four wheels 1200 miles, via slowest/cheapest ground method. Buyer balked. I offered to drop $100 off the shipping price. He agreed.
I always take photos of all the items in the boxes, before sealing. Then more pix of the sealed box on the UPS scale with the shipping label attached. I close-up photo each label and text all the pix and info to the buyer. If the buyer can't figure out how to track the shipment from all that, he's pretty much hopeless in dealing with anything.
Am I making more work for myself than necessary, by doing all this bending-backward? Probably. But, I've never had a problem with an unhappy buyer, or with anything that got damaged (beyond a slightly torn box) along the way.
IMO: All the other precautions that others have posted here are valid, and should be at least considered before shipping anything to an online buyer.
The biggest thing I'm P.O'd about these days, is eBay charging sales tax and the IRS requirement for anything sold over $600/year triggering a 1099. The items I'm selling are always legitimately at a loss, but now I have to find the original receipts (impossible in most cases) to be able to prove it? More BS!
Quote from: Side-Oilers on March 23, 2023, 04:49:00 PM
Anecdotal story: I sold a set of nice wheels this week, on eBay. I shipped them via UPS.
I paid for UPS insurance, which more than covered the replacement cost.
I packed the wheels super carefully, in sturdy boxes that previously held the new wheels I replaced these with.
I always over-tape by at least 50%, until I am confident that anything short of a rabid honey badger can't tear-apart the boxes.
This time, I paid the UPS store myself and was charging the buyer the full shipping cost. (Other times, I have the buyer talk to the UPS store I'm at, and have him pay them with his card.)
These boxes weighed 50 pounds each. Total charge: $416 to ship four wheels 1200 miles, via slowest/cheapest ground method. Buyer balked. I offered to drop $100 off the shipping price. He agreed.
I always take photos of all the items in the boxes, before sealing. Then more pix of the sealed box on the UPS scale with the shipping label attached. I close-up photo each label and text all the pix and info to the buyer. If the buyer can't figure out how to track the shipment from all that, he's pretty much hopeless in dealing with anything.
Am I making more work for myself than necessary, by doing all this bending-backward? Probably. But, I've never had a problem with an unhappy buyer, or with anything that got damaged (beyond a slightly torn box) along the way.
IMO: All the other precautions that others have posted here are valid, and should be at least considered before shipping anything to an online buyer.
The biggest thing I'm P.O'd about these days, is eBay charging sales tax and the IRS requirement for anything sold over $600/year triggering a 1099. The items I'm selling are always legitimately at a loss, but now I have to find the original receipts (impossible in most cases) to be able to prove it? More BS!
Van,
Now ebay is a tax collector for the IRS. And you are correct, ebay takes their 'fee' out of the shipping (we make nothing on this!) AND your declared value sale. RIP-OFF!!! Its a shame, ebay used to be a good place to sell...not anymore.
Scott, I agree. eBay sucks more than ever.
I'd said that I was going to boycott them, after your last post about their shady tactics, but I had no other reasonable place to sell these modern OEM wheels.
So, now where do we go? It seems everyone has their tendrils into our wallets, at every possibility.
BTW: I haven't sold a car on eBay for several years. Do they now charge you sales tax on a huge amount like a car? Even on out-of-state purchases?
Quote from: Side-Oilers on March 23, 2023, 04:49:00 PM
Anecdotal story: I sold a set of nice wheels this week, on eBay. I shipped them via UPS.
I paid for UPS insurance, which more than covered the replacement cost.
I packed the wheels super carefully, in sturdy boxes that previously held the new wheels I replaced these with.
I always over-tape by at least 50%, until I am confident that anything short of a rabid honey badger can't tear-apart the boxes.
This time, I paid the UPS store myself and was charging the buyer the full shipping cost. (Other times, I have the buyer talk to the UPS store I'm at, and have him pay them with his card.)
These boxes weighed 50 pounds each. Total charge: $416 to ship four wheels 1200 miles, via slowest/cheapest ground method. Buyer balked. I offered to drop $100 off the shipping price. He agreed.
I always take photos of all the items in the boxes, before sealing. Then more pix of the sealed box on the UPS scale with the shipping label attached. I close-up photo each label and text all the pix and info to the buyer. If the buyer can't figure out how to track the shipment from all that, he's pretty much hopeless in dealing with anything.
Am I making more work for myself than necessary, by doing all this bending-backward? Probably. But, I've never had a problem with an unhappy buyer, or with anything that got damaged (beyond a slightly torn box) along the way.
IMO: All the other precautions that others have posted here are valid, and should be at least considered before shipping anything to an online buyer.
The biggest thing I'm P.O'd about these days, is eBay charging sales tax and the IRS requirement for anything sold over $600/year triggering a 1099. The items I'm selling are always legitimately at a loss, but now I have to find the original receipts (impossible in most cases) to be able to prove it? More BS!
I believe this has been repealed for 2023. 2024, who knows. I agree, serious government overreach.
https://www.irs.gov/newsroom/irs-announces-delay-for-implementation-of-600-reporting-threshold-for-third-party-payment-platforms-forms-1099-k
WASHINGTON — The Internal Revenue Service today announced a delay in reporting thresholds for third-party settlement organizations set to take effect for the upcoming tax filing season.
As a result of this delay, third-party settlement organizations will not be required to report tax year 2022 transactions on a Form 1099-K to the IRS or the payee for the lower, $600 threshold amount enacted as part of the American Rescue Plan of 2021.
In my transaction from literally two days ago, eBay asked me to confirm my SS # and said they'll be sending me a 1099.
Years ago I sold a ton of parts. Took pics of the parts, pic in the box and the sealed up box. I insured everything. Guys I knew I'd just ship it out an when they got a chance sent me the $$$. Can't tell ya how many times I bought stuff an AFTER giving them the $$$$ I ask myself "What the hell am I doing !!" Only had one problem with one sleeze. Said he never got the part till I sent a pic of it by his front door.
Today sadly everything has changed. Your word means nothing now. How sad is that. Scams happening every day on all the car sites I am on. :(
Quote from: Side-Oilers on March 23, 2023, 11:57:01 PM
In my transaction from literally two days ago, eBay asked me to confirm my SS # and said they'll be sending me a 1099.
That policy has been in effect for at least two years now.
There is a minimum amount that if you sell over it, they are required to send the 1099. I THINK the amount is $1,500?
Quote from: Side-Oilers on March 23, 2023, 05:46:20 PM
Scott, I agree. eBay sucks more than ever.
I'd said that I was going to boycott them, after your last post about their shady tactics, but I had no other reasonable place to sell these modern OEM wheels.
So, now where do we go? It seems everyone has their tendrils into our wallets, at every possibility.
BTW: I haven't sold a car on eBay for several years. Do they now charge you sales tax on a huge amount like a car? Even on out-of-state purchases?
Van,
ANY sale over $600 gets you a 1099 from ebay. Also, ebay selling 'fees' as they call it, are from $1.00-$13,500 is around 13%. Over that sale price, its getting quite large. RIP-OFF!
Speaking of ebay, I closed my account yesterday...F-'em.
Quote from: shelbydoug on March 24, 2023, 09:41:04 AM
There is a minimum amount that if you sell over it, they are required to send the 1099. I THINK the amount is $1,500?
It's $600 and not just eBay. If there are more than $600 received in 'merchandise/goods' payments with like Venmo, Paypal... they will also issue 1099. That's why so many sellers only want to accept 'friends and family' as payment... which unfortunately gives no protection to the buyer. I only do this type of payment for those that I know personally. Zelle is a bank to bank cash app, with no reporting, but no protection with Zelle either as there are no 'take-backs' once the funds are sent.
Quote from: 427hunter on March 20, 2023, 11:06:08 AM
What did you buy?
How much was it?
What was missing or broken?
Did you pay for shipping insurance?
Do you have photo's of the box damage?
Without facts your post becomes a strawman argument.
@427hunter - I decided to post to your comment so here are the facts :
What did you buy? 4 Koni Shocks
How much was it? $ 400 plus sellers shipping fee of $ 25
What was missing or broken? 4 Koni shocks shipped in a USPS Large flat rate USPS box. Rear shock shaft ripped through the corner of box and 2 of the 4 shocks fell out. 18 pounds were shipped in this box and 9.8 lbs arrived. Due to tracking delay and experience, I determined there was a problem so I went directly to the post office to pick up package vs wait for delivery. Once there, I took pictures and videos of Postal employee opening the box for me. In case this information was needed for the seller and USPS.
Did you pay for shipping insurance? Seller charged me $ 25 dollars and promised to pack the package well. Minimum insurance $ 100 was paid by seller
Do you have photo's of the box damage? Yes, photos and a video.
Without facts your post becomes a strawman argument. These are the facts and so its time to move on. I determined after phone calls and text messages that it was best to come to an agreement and for me to go forward
(https://i.imgur.com/QjxQw0b.jpg)
(https://i.imgur.com/RDTBNI6.jpg)
(https://i.imgur.com/jPNbkei.jpg)
(https://i.imgur.com/9BD4Nin.jpg)
(https://i.imgur.com/0lc6JUz.jpg)
Did you pay for shipping insurance? Seller charged me $ 25 dollars and promised to pack the package well. Minimum insurance $ 100 was paid by seller.
Yesterday I just shipped a Package by USPS Priority Mail in the Large Flat Rate Box for $17.10 and it Includes a Tracking Number and $100 of Insurance.
Quote from: Bossgold on March 29, 2023, 02:01:06 AM
Quote from: 427hunter on March 20, 2023, 11:06:08 AM
What did you buy?
How much was it?
What was missing or broken?
Did you pay for shipping insurance?
Do you have photo's of the box damage?
Without facts your post becomes a strawman argument.
@427hunter - I decided to post to your comment so here are the facts :
What did you buy? 4 Koni Shocks
How much was it? $ 400 plus sellers shipping fee of $ 25
What was missing or broken? 4 Koni shocks shipped in a USPS Large flat rate USPS box. Rear shock shaft ripped through the corner of box and 2 of the 4 shocks fell out. 18 pounds were shipped in this box and 9.8 lbs arrived. Due to tracking delay and experience, I determined there was a problem so I went directly to the post office to pick up package vs wait for delivery. Once there, I took pictures and videos of Postal employee opening the box for me. In case this information was needed for the seller and USPS.
Did you pay for shipping insurance? Seller charged me $ 25 dollars and promised to pack the package well. Minimum insurance $ 100 was paid by seller
Do you have photo's of the box damage? Yes, photos and a video.
Without facts your post becomes a strawman argument. These are the facts and so its time to move on. I determined after phone calls and text messages that it was best to come to an agreement and for me to go forward
(https://i.imgur.com/QjxQw0b.jpg)
(https://i.imgur.com/RDTBNI6.jpg)
(https://i.imgur.com/jPNbkei.jpg)
(https://i.imgur.com/9BD4Nin.jpg)
(https://i.imgur.com/0lc6JUz.jpg)
You are owed a refund 100% - I am glad you explained the issue because the last thing we need is more drama here. Too often petty nonsense gets exaggerated, clearly that is not the case here.
Why 100%?
He got half of what he expected? Shouldnt 50% be acceptable?
Asking for a friend
Quote from: Coralsnake on March 29, 2023, 01:07:07 PM
Why 100%?
He got half of what he expected? Shouldnt 50% be acceptable?
Asking for a friend
I am saying return the two and get a refund.
That would probably be fair
If a buyer pays for shipping and also pays extra for insurance is the person that pays extra for the insurance supposed to deal with the claim since they paid for that or is it the the seller? Of course this is if the package was properly packed which in the case of the shocks it arguably was not IMO and proper amount of insurance has been offered and paid for. It is a given that the right thing to do is for the seller to always assist the buyer in any claim process regardless. I know that when I got freight from a supplier and there was damage I had to file a claim with the carrier. It wasn't the supplier that filed the claim. In that case there was not extra paid for insurance but the carrier was expected to get it to you undamaged if properly packed.
Quote from: Bob Gaines on March 29, 2023, 03:57:21 PM
If a buyer pays for shipping and also pays extra for insurance is the person that pays extra for the insurance supposed to deal with the claim since they paid for that or is it the the seller? Of course this is if the package was properly packed which in the case of the shocks it arguably was not IMO and proper amount of insurance has been offered and paid for. It is a given that the right thing to do is for the seller to always assist the buyer in any claim process regardless. I know that when I got freight from a supplier and there was damage I had to file a claim with the carrier. It wasn't the supplier that filed the claim. In that case there was not extra paid for insurance but the carrier was expected to get it to you undamaged if properly packed.
I have had only one issue with an item that I sold and shipped using UPS. It was insured for the full amount of sale but they denied paying the claim.
They said that the item MUST conform to the rules of shipping, which they supplied to me.
In this case they said that the item was not shipped in the special original manufacturers shipping container. Therefore they were not responsible for the damage.
That is pretty difficult to do considering that it was 50 years old and who would have the original packaging at that point?
So in this case since I was the seller and shipper, I had to refund the buyer $1,100, which became more then a total loss on the item since I had paid for the shipping also.
So in my view, it just isn't as black and white clear as stated above. Also UPS now limits loss claims to a maximum of $999. Fedex will go to $1,250. USPS is $800.
It's a Kangaroo Court since they are the ones that decide and your insurance payment has little or nothing to do with it.
In the case of multiple items like the shocks, the safest thing to do is box them individually rather then together. Since that will cost more, like double for two shocks, you rarely can get paid for that by the buyer.
@Bob Gaines @Coralsnake @427hunter No drama here anymore. My first purchase on the SAAC forum where the Koni shocks. My second purchase was a 15/16 front sway bar from Bob Gaines.
The sway bar purchase from Bob was perfect, packed well and Bob and I communicated regularly...it was a a great transaction. Thanks Bob!
I wish I could say the same about the Koni shocks but I wanted to respond with facts...and no Drama.
I'm a regular on the Boss registry and have been purchasing parts from back in 2012. Never had a problem and if something needed to be returned cause of damage/missing the seller usually said send it back for full refund and seller would cover the return shipping or work out an agreement that considered the buyers situation. That is why I drove to the Post office and made the effort to show the damaged Box and missing items - full transparency. No sense in beating a dead horse I just wanted members to see what my experience was like - time to move on.
Was it bought from the SAAC or Boss forum?
Roy
If you look at the pictures and do a search its not hard to figure out 😉
Hey $#!T happens, its the response that counts
@coralsnake - Bingo. It happens, but its how you treat a member and make the effort - that is responsive, fair for the buyer (not what the seller thinks is fair) and considerate. Cause as I said before, Seller was paid promptly and responsible to ship the item but the buyer didn't receive his property as promised - simple. Reputation is worth way more than 2 shocks and $ 25 dollars in shipping.
Did you ever get any response from the seller about this mess ?
Good morning guys
Just saw this thread. Everybody knows me here as I sold and bought many items with no issues. I sold 4 shocks and they were packed very well (Bubble wrap, extra cardboard, etc.) but from the pictures I received from the buyer it looks as if USPS drove over the box with the truck and threw them down the stairs!! When the buyer contacted me I was traveling for work out of state. As soon as I returned I filed a claim with USPS (the purchase did not include insurance but when you ship Priority Mail they include $100 worth of coverage) and contacted the buyer. The buyer purchased 4 Koni shocks for $425 including shipping. I refunded $325 to the buyer and let him keep the 2 shocks for $100. I would have no problem selling to Joe again in the future seemed like a very nice guy just an unfortunate situation. Many members on the forum have been a great help with the restoration of my cars and in the end I want everyone to be happy!