Service: About a year ago my wife's 2015 Civic wouldn't start. We waited an hour and a half for the tow, on a Friday night. Took it a few miles to the closest Honda dealer where it was dropped off at something like 8 PM when service was closed. Around 7:45 AM the next day, Saturday, we got a call and text from the service advisor. He had a list of stuff, starter out, needed the drive belt, some other thing and some fluids. We approved on the phone and also on text for everything except some of the fluids, which I'd changed but their computers don't know that. At 1 PM, on a Saturday, they called and said "Come get it". I told them wife was gone and if they could come get me.....they dispatched their driver who showed up 30 minutes later after texting me twice of his progress. All done on a Saturday in just 5 hours!
My 2019 F250 SD, last February it wouldn't open the doors. Both batteries were DOA, I tested and tried to charge up. They were just three years old according to their date stamps. And only 2.5 years in service. I had it towed to Ford as they would warranted the batteries. I called as soon as the tow left the house and told the Ford Service guy it was on the way. He called me back at 4:55 PM on a Tuesday to tell me both batteries would be replaced at Fords expense. Since I'd not heard from them at 2 PM Wednesday, I called. To find out they had just THEN ordered the batteries! Say WHAT! BOTH my local parts houses had their house batteries in stock for the truck AND one of them had TWO Motorcrafts in stock for it! I got the truck back on Thursday at noon. If I would have just bought the batteries, I'd have it done by 6 PM on Tuesday.
Honda replaces a starter and did something like four other repairs, in five hours on a SATURDAY.
Ford took a Wednesday and half a Thursday to replace two batteries.