Who is sold you the piece in question?
March 3rd - Payment made via PayPal friends and Family
March 9 th - package scanned Florida
March 16th - physically drove to Post office to retrieve packaged. Shipped 18 lbs arrived 9.8 lbs. Video tape and Pictures of Postal Employee opening the crushed package. Documented opening so there is no issue as to were the package contents went after leaving the Post Office
March 18th - Phone call made to seller. Phone call ended
March 19th - Text sent by seller regarding short call
March 21 st - Claim filed with Post office - seller files claim Buyer has no timeleine resolution
I am documenting the crap out of this cause I don't want people to think I'm just a newbie here ( yes I have only made 3 posts to SAAC forum). I have met many of the same Forum members on the Boss Registry where I have been a member since 2012(1038 posts).
I have not disclosed the Forum member yet because I am waiting on Due process and a resolution. If it happens that I get all of my money returned before 30 days is up then I'm good....cause let me be honest - you will rarely get a timely insurance/claim resolution from any of these shippers - USPS, UPS or FEDex. If this drags on then its going to get difficult to reslove the outcome for both seller and buyer. Seller has everything....This is about accountability and reputation. Reslove it by giving a timeline and if not reasonable return money and request damaged items back.
Buyer - My responsibility in this process was to Pay Promptly on agreed price and shipping charges.
Seller - Seller's responsibility was to describe item correctly with transparacy, Package item correctly and consideration(dont be lazy its the buyers property), create label and ship promptly, maintain shipping charges/insurance if any as promised, and if there is an issue resolve it with the buyer. 95 % of the time this works and I have had great experiences meeting the sellers both online and attending events like Carlisle and Boss nationals. So lets see what happens here....hopefully soon.
Costco, Amazon, Nordstroms, and many others has this figured out...the customer experience is a long term partnership- hopefully